And this is where remote access and rudimentary RMM (remote management and monitoring) come in. But we do need a solution to help us ensure that our clients' systems are healthy and protected. We do not spend our days maintaining thousands of computers. This little introduction should give you, our dear reader, an understanding of where we are coming from. This way we can focus on our core competency: software. Our strategy is twofold: find someone within the company who can perform basic IT administration, and handle more challenging issues ourselves. Although we don't specialize in IT infrastructure support, we do aim to fulfill all of our clients' IT needs. We are a small company in Hungary (in Central Europe for our oversear readers) with a number of ongoing programming projects, including open source software as well as proprietary solutions for out clients, who are also small businesses. And NoMachine? It's great for intranet connections and we'll be keeping an eye on it going forward! Background Silly name, great product that offers reliable connections and a nice sprinke of useful extra features that make it a pretty good deal - although the price does go up quickly if you want features like alerts etc. Unfortunately, it's doesn't offer a reliable method to connect to computers behind a corporate firewall with packet filtering. We also love SimpleHelp because it has a lot of useful features such as remote monitoring, alerts, and a "toolbox", and we may end up using it at one of our clients. We love the speed of AnyDesk but found it sometimes compromised too much in terms of image quality and it was also lacking in features. They all excel in different scenarios and offer very different features. Quick summary: after testing way too many remote access solutions, we ended up picking four favorites: SplashTop, AnyDesk, SimpleHelp, and NoMachine.
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